Refund Policy
REFUND POLICY
CIPRIANI DEVELOPMENTS LTD
Last Updated: February 2026
1. INTRODUCTION
This Refund Policy outlines the terms and conditions under which Cipriani Developments Ltd may issue refunds for our services. As we provide bespoke construction and renovation services, our refund policy differs from standard retail refund policies.
Company Details:
Cipriani Developments Ltd
Company Registration Number: 16763697
Registered Office: Allia Future Business Centre Building 1, Kings Hedges Road, Cambridge, CB4 2HY
2. NATURE OF OUR SERVICES
Cipriani Developments Ltd provides custom home renovation, construction, and property development services. Each project is unique and tailored to specific client requirements. Due to the bespoke nature of our work, refunds are handled on a case-by-case basis in accordance with the terms outlined below.
3. DEPOSITS AND ADVANCE PAYMENTS
3.1 Non-Refundable Deposits
Deposits paid to secure project commencement dates or to initiate design work are generally non-refundable as they compensate for:
- Scheduling and resource allocation
- Initial consultation time
- Preliminary design work
- Administrative costs
3.2 Cancellation Before Work Commences
If you cancel a project before work has begun, you may be entitled to a partial refund minus:
- Any design or planning work completed
- Materials already ordered or purchased
- Administrative and scheduling costs
- Reasonable cancellation fee as outlined in your contract
4. REFUNDS DURING ACTIVE PROJECTS
4.1 Work in Progress
Once construction or renovation work has commenced, refunds will be calculated based on:
- Work completed to date
- Materials purchased or used
- Labour costs incurred
- Equipment hired
- Subcontractor commitments
- A reasonable fee for disruption and rescheduling
4.2 Client-Initiated Cancellation
If you choose to cancel a project after work has started, you will be liable for:
- All work completed up to the point of cancellation
- All materials ordered or purchased for your project
- Any contractual obligations to subcontractors
- Reasonable compensation for lost revenue and rescheduling costs
5. REFUNDS DUE TO COMPANY ERROR OR NON-PERFORMANCE
5.1 Failure to Deliver Services
If Cipriani Developments Ltd fails to deliver contracted services without reasonable cause, you may be entitled to:
- Full refund of any payments for work not completed
- Compensation for additional costs incurred
- Return of any deposits for services not rendered
5.2 Defective Workmanship
If completed work does not meet the agreed specifications or industry standards:
- We will first attempt to remedy the defect at no additional cost
- If remediation is not possible or satisfactory, a partial refund may be issued
- The refund amount will be proportional to the defective work relative to the total project
6. COOLING-OFF PERIOD (CONSUMER RIGHTS)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date you sign the contract.
6.1 Cancellation Within 14 Days
If you cancel within the 14-day period and we have not yet commenced work, you may receive a full refund minus any reasonable costs already incurred.
6.2 Express Consent to Begin Early
If you have given express consent for work to begin before the 14-day period expires, you will be charged for:
- All work completed during the cooling-off period
- All materials ordered or used
- Proportionate costs based on work completed relative to the total contract value
7. CHANGE ORDERS AND VARIATIONS
7.1 Client-Requested Changes
Payments made for approved change orders or variations are non-refundable once work has commenced on those changes.
7.2 Pricing Disputes
If there is a dispute regarding the cost of change orders:
- We will provide detailed breakdowns of costs
- Independent assessment may be sought
- Any overpayment identified will be refunded
8. PAYMENT DISPUTES
8.1 Invoice Queries
If you dispute an invoice, you must:
- Notify us in writing within 7 days of receiving the invoice
- Provide specific details of the dispute
- Continue to pay any undisputed portions
8.2 Resolution Process
- We will investigate all payment disputes promptly
- If an overcharge is confirmed, we will issue a refund within 14 days
- If the dispute cannot be resolved, alternative dispute resolution may be pursued
9. REFUND PROCESSING
9.1 Timeframe
Approved refunds will be processed within:
- 14 working days for deposit refunds
- 21 working days for project-related refunds (allowing for final account calculations)
- 30 working days for complex refund calculations requiring detailed assessment
9.2 Refund Method
Refunds will be issued using the same payment method as the original payment unless otherwise agreed in writing.
10. CIRCUMSTANCES WHERE REFUNDS WILL NOT BE ISSUED
We will not issue refunds in the following circumstances:
- Change of mind after work has commenced (beyond the 14-day cooling-off period)
- Third-party delays outside our control (e.g., planning permission, building control, utility companies)
- Client failure to provide necessary access or information
- Reasonable variations in natural materials (wood grain, stone patterns, etc.)
- Normal wear and tear or damage after project completion
- Defects caused by client misuse or failure to follow maintenance instructions
- Issues arising from client-supplied materials or specifications
11. FORCE MAJEURE
Refunds will not be issued for delays or cancellations due to events beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Labour disputes
- Material shortages
- Government restrictions or lockdowns
- Pandemic or health emergencies
In such cases, we will work with you to reschedule the project or reach an alternative arrangement.
12. WARRANTY WORK
Work covered under our 12-month workmanship warranty will be repaired or remedied at no additional cost. Warranty work does not entitle you to a refund unless we are unable to satisfactorily remedy the defect.
13. PARTIAL REFUNDS
In some circumstances, a partial refund may be appropriate:
- When a portion of work does not meet agreed specifications
- When there are significant delays attributable to our performance
- When mutual agreement is reached to modify the scope of work
The amount of any partial refund will be calculated fairly based on the specific circumstances.
14. DISPUTE RESOLUTION
14.1 Internal Resolution
We encourage clients to contact us directly to resolve any refund disputes. Most issues can be resolved through open communication.
14.2 Alternative Dispute Resolution
If we cannot resolve a dispute internally, we are willing to participate in alternative dispute resolution (ADR) procedures such as mediation.
14.3 Legal Action
As a last resort, disputes may be resolved through the UK court system. By accepting our services, you agree that any legal disputes will be subject to the jurisdiction of the courts of England and Wales.
15. REQUESTING A REFUND
To request a refund, please contact us:
Email: contact@ciprianidevelopments.com
Phone: 07827 221594
Address: Cipriani Developments Ltd, Allia Future Business Centre Building 1, Kings Hedges Road, Cambridge, CB4 2HY
Please provide:
- Your full name and contact details
- Project reference or invoice number
- Detailed reason for the refund request
- Any supporting documentation
16. CHANGES TO THIS POLICY
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy.
17. CONTACT INFORMATION
For questions about this Refund Policy or to discuss a specific refund situation, please contact:
Cipriani Developments Ltd
Allia Future Business Centre Building 1
Kings Hedges Road
Cambridge
CB4 2HY
Email: contact@ciprianidevelopments.com
Phone: 07827 221594
We are committed to fair and transparent business practices and will handle all refund requests professionally and in accordance with UK consumer protection laws.