TERMS AND CONDITIONS

CIPRIANI DEVELOPMENTS LTD

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Last Updated: February 2026

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1.0 DEFINITIONS
In these terms and conditions (referred to as "these terms"), the "Customer" means the customer for whom the works are to be carried out by Cipriani Developments Ltd, and the "Company" means Cipriani Developments Ltd or, wherever the case may be, a franchisee, sub-contractor or representative of the company carrying out business pursuant to a Franchise/Subcontract Agreement entered into with the company.

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"Contract" means the agreement between the Customer and the company to carry out the works of which these terms form a part and (where these terms are a schedule to an approved agreement between the Customer and the company - "the Agreement") the Agreement. "Works" means the works described in the company estimate or any other document or email issued by the company, as may be varied by agreement in writing between the parties. For the purposes of these terms, "in writing" includes by email and any document which is set out in a hand-held device and any signature on a hand-held screen shall be treated as in writing.

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2.0 ACCEPTANCE OF WORKS
The company reserves the right to refuse or decline any work at its own discretion. Where the company agrees to undertake works for the customer, this will be done so by authorised representatives of the company only.

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3.0 CONSULTATION FEE & CHARGES
The company may charge a consultation fee for initial site visits and assessments where applicable. This fee covers the time and expertise required to evaluate the project scope, discuss design options, and prepare preliminary estimates. The consultation fee will be agreed upon prior to the visit and is non-refundable. If the customer proceeds with the project, the consultation fee may be credited toward the final project cost at the company's discretion.

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4.0 ESTIMATES AND FIXED PRICE WORK
Any estimate supplied by the company is subject to withdrawal at any time before receipt of an unqualified acceptance from the customer, and shall be deemed withdrawn unless it has been accepted within 28 days from its date.

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4.1 Unless otherwise specified, all estimates provided are done on an 'as is' basis, and are not a fixed price quotation or firm price. The estimate will set out the likely minimum costs involved based on a visual inspection by the company and/or details supplied by the customer. The final price will be calculated based on the original estimate and in accordance with the company's standard rate card applicable at the time of works being carried out, and may be increased above the estimated price. In addition, the company reserves the right to increase the price prior to any works being carried out, equivalent to the increase of cost to the company including additional materials, labour, equipment hire and transport since the date of the provided estimate (either done so in writing, email or orally), unless the final price exceeds the estimated price by more than 15%, by which the customer may cancel the contract provided it does so prior to any works commencing (including the order of materials or equipment hired).

 

4.2 Any estimate provided by the company may be revised in the following circumstances:

4.2a If after the submission of the estimate by the company, the customer instructs the company (whether in writing, email or orally) to provide additional works or services not referenced or detailed within the estimate.
4.2b If following the submission of the estimate by the company, there is an increase in the cost of materials to be supplied.
4.2c If following the submission of the estimate by the company, it is discovered further works and services need to be carried out which had not been anticipated, including but not limited to structural issues, hidden defects, or unforeseen complications revealed during construction.
4.2d If following submission of the estimate or works carried out, it is discovered that there was a manifest error when the estimate was prepared.

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4.3 The company reserves the right to make a charge for the collection and delivery of materials, parts and equipment from any supplier, except for works where an estimate has been provided beforehand. If the collection of said materials takes place whilst the company is on site, the time taken for this will be treated as part of the works, and charged at the applicable rate. If any materials are ordered for subsequent collection and delivery, a charge may be made by the company.

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4.4 The company will not be under any obligation to provide an estimate to the customer. The company will only be bound to estimates provided in writing to the customer, which have also been approved by an authorised representative of the company. The company will not be bound to any estimates provided orally.

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4.5 The customer will reimburse the company for all expenses incurred (including labour, materials and equipment hire) upon acceptance of an estimate which is subsequently cancelled by the customer.

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5.0 PRICES AND PAYMENT
Unless previously agreed in writing, all work is charged as per invoice.

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5.1 All invoices are due for payment within 7 days upon invoice of works/delivery to the customer, unless otherwise agreed in writing.

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5.2 All appointments made for works to be carried out (including fixed price works and estimates) with the company are done so with payment due 7 days upon completion/delivery of invoice.

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5.3 Any invoice query must be submitted in writing within 7 days from the date of invoice otherwise the invoice shall be deemed to be accepted by you.

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5.4 Where prior written agreement has been arranged for Account Customers with the company, full payment is due within 30 days of the completion of works and delivery of invoice.

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5.5 Where the customer is represented by a third-party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of non-payment by the customer, the third party will be responsible for full payment unless the company has agreed otherwise in writing prior to any works commencing.

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5.6 For any late payments whether in part or in full of an invoice to the company, will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received by the company.

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5.7 The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full. If payment is over 30 days late, the company reserves the right to remove the workmanship warranty.

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6.0 ILLUSTRATION AND DESCRIPTION OF WORKS
Any illustrations, descriptions, imagery, renderings or design concepts either displayed on the company's website, in marketing materials (both offline and online), catalogues, portfolios, price lists or other are intended merely to present a general idea of works and services provided by the company. No part of these shall form part of any contract unless specifically incorporated in writing.

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7.0 INSPECTION, DELIVERY AND COMPLETION OF WORKS
The company will advise the customer of the date and time for works to be carried out. The company will always endeavour to ensure they maintain this schedule and that their operatives attend at the agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late/non-delivery of any equipment or materials. All times provided by the company are estimates only. Construction and renovation projects are subject to various factors beyond the company's control, including weather conditions, material availability, subcontractor scheduling, and unforeseen site conditions.

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8.0 INDEMNITY
The customer shall indemnify the company against all legal actions, claims, demands, suits, losses, costs, expenses, charges which the company may suffer or incur in connection with a claim by a third party, resulting from a breach of the customer's obligations, undertakings and representations and warranties in connection with this contract.

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9.0 LIMITATION OF LIABILITY
The company's liability shall be limited to:

9.0a The repair or making good of any defect pursuant to its undertaking in paragraph 10 below, and subject to paragraph 10.

9.0b The reasonable costs of repair or reinstatement of damage or any loss to the customer's property, should this result from the negligence of the company or its employees, agents, franchisees or sub-contractors, and the customer incurs such costs.

9.0c The company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.

9.0d The company will not hold responsibility or liability for damage caused whilst investigating and carrying out construction, renovation or extension works. This includes but is not limited to: removal of floor coverings (carpet, rugs, laminate, wood, tiles, etc.), moving furniture for access, internal and external walls where structural modifications are required, removal or modification of existing fixtures and fittings, disruption to existing services (plumbing, electrical, heating), dust and debris inherent to construction activities, and other damages as a result of the works.

9.0e If damage to plaster, brickwork, existing structures, or finishes is caused during the course of works it will be the customer's responsibility to make good unless such damage was included as part of the agreed scope of works. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture, landscaping, driveways or other property not directly part of the contracted works.

9.0f It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings not included in the works. We will make reasonable efforts not to cause damage. It is suggested that the customer remove or adequately protect items in and around the working area. If items remain within or adjacent to the working area, it is the responsibility of the customer to cover such items.

9.0g The company accepts no liability for securing the property or premises during or after works. The customer is responsible for security unless specified in the contract. The company will take all reasonable actions to secure the property at the end of each working day, but no liability will be accepted for theft, vandalism or unauthorised access.

9.0h The company accepts no liability for damage to neighbouring properties, boundary features, shared structures or services unless such damage directly results from negligence on the part of the company.

 

 

10.0 DEFECTS
Subject to the exclusions listed below, the company undertakes to make good and repair any defect in completed work which appears within twelve months from the date of completion, to the extent that such defect arises from the breach of the company's obligations under this contract.

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All defects must be notified to the company by the customer in writing within this period, and the company and its insurers must be provided the opportunity to inspect the work and any alleged defect.

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This inspection shall only apply to work carried out and completed by the company that has been paid in full by the customer.

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Following the inspection and it transpires the alleged defect is not the result of any work or service carried out or provided by the company, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

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The company reserves the right to not carry out any work where the customer cannot provide sufficient evidence that the work was originally carried out by the company, or where full payment has not been received for said work.

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Exclusions in full are:

10.0a Any parts, materials, fixtures, fittings or equipment supplied by the company will only be provided with the manufacturers or suppliers guarantee, and are not guaranteed by the company beyond the manufacturer's warranty period.

10.0b Any systems or structures which have not been installed by the company.

10.0c Any defects resulting from the misuse, wilful act, faulty workmanship by the customer or any other third party working for or under the direction of the customer or a third party.

10.0d Any structural defects existing prior to the commencement of works, such as but not limited to subsidence and its resultant effect, unless the works specifically addressed such defects.

10.0e Any damage to building systems, structures or finishes caused by any outside force, ground movement, adverse weather conditions, or events beyond the company's control occurring after completion of works.

10.0f Normal wear and tear, settling, or minor cosmetic imperfections that do not affect the structural integrity or functionality of the works.

10.0g Defects arising from failure by the customer to properly maintain completed works or to follow care and maintenance instructions provided by the company.

 

 

11.0 PERMITS, LICENSES, REGULATIONS AND OTHER CONSENTS/ACCESS
It is the customer's duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to works carried out by the company. The company will not be held responsible for any damage to the property (such as structural modifications, fixings, alterations, etc.) if necessary permissions have not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning due to lack of proper permissions, extra charges will be incurred. The company will not be held responsible or legally liable for any consequence of the customer's failing to secure said permissions, permits, licenses, consents or planning permissions.

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The company can assist the customer with applications for planning permission and building regulations approval as an additional service, but the responsibility for obtaining all necessary approvals remains with the customer unless specifically agreed otherwise in writing.

The customer shall provide clear and safe access to enable the company to undertake the works, and will make all the necessary arrangements with the proper persons or authorities for any traffic controls, parking restrictions, scaffolding licenses, and signals required in connection with carrying out the works.

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The customer shall obtain permission for the company to proceed over property belonging to neighbours or third parties if this is necessary for access, material delivery, scaffolding, or other construction activities. The customer shall indemnify the company in all aspects of claim from neighbouring/third party properties arising out of the presence of the company or its employees/representatives.

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11.1 The customer will at all times ensure the environment is safe for the company and its employees/representatives for the purpose of carrying out the works. This includes disclosing any known hazards such as asbestos, structural instability, contaminated materials, or other dangerous conditions.

 

11.2 By instructing the company to proceed with any works as agreed, it is understood by the company that the customer has sought the necessary permissions as set out above. The customer will be liable to the company for all loss and damage whether indirect, direct or consequential loss which has been suffered by the company as a result of the failure or delay by the customer in performing the obligations as detailed above.

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12.0 FORCE MAJEURE
The company will use all reasonable efforts to carry out and complete the works on time, but shall not be liable to the customer or any third party if the works prove impossible or are significantly delayed due to events or circumstances beyond the company's reasonable control. This includes but is not limited to: extreme weather conditions, natural disasters, labour disputes, material shortages, government restrictions, pandemic or health emergencies, utility failures, or actions of third parties.

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13.0 CANCELLATION
If the customer cancels any contract with the company without the company's consent, the customer agrees to indemnify the company against any and all loss, damage, claims or actions arising as a result of such cancellation, unless otherwise agreed in writing, and is without prejudice to the company's right to payment in accordance with paragraph 5.

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13.1 The company will charge a cancellation fee for any customer that cancels an approved and confirmed quotation or scheduled works. The cancellation fee will be calculated based on:
- Work already completed
- Materials already ordered or purchased
- Labour and time already committed
- Lost opportunity costs
- A minimum administrative fee as specified in the quotation

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14.0 REMOVAL OF WASTE AND MATERIALS
The company is not responsible for the removal of any waste materials unless specifically included in the quotation. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company unless waste removal has been specified and priced in the quotation. Where the company agrees to remove waste, appropriate charges will apply and the company will dispose of waste in accordance with all applicable environmental regulations.

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15.0 GUARANTEE
Any guarantee provided by the company shall be for labour and workmanship only, in respect of defects arising from faulty workmanship, for a period of twelve months from the date of completion. Any parts, equipment, materials, fixtures, fittings or components supplied by the company will be covered by their respective manufacturer's warranty.

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The company's guarantee will become null and void if the work/installation completed/supplied by the company is:
- Subject to misuse or negligence by the customer or third party
- Repaired, tampered with or modified by anyone other than a company operative/representative
- Not properly maintained in accordance with any maintenance instructions provided

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The company accepts no liability for (or guarantee suitability for) materials, fixtures, fittings or equipment supplied by the customer or other third parties, and will not accept liability for any damage or faults as a result.

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15.1 The company is unable to guarantee any work which has been undertaken on instruction by the customer, against the company's/operative's advice/recommendations.

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15.2 The company will only guarantee work directly undertaken by the company and its employees. Any work carried out on behalf of the company by agents or sub-contractors will be guaranteed under their own respective policies, though the company will coordinate any warranty claims on behalf of the customer.

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15.3 The company will not be liable or responsible for any damage or defect arising from work not fully guaranteed or where recommended work has not been carried out.

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16.0 BUILDING REGULATIONS AND COMPLIANCE
Where applicable, all works will be carried out in compliance with current UK Building Regulations. The company will arrange for necessary building control inspections and certification where required. The customer will be responsible for any fees associated with building control applications and inspections unless otherwise agreed in writing.

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17.0 SITE CONDITIONS AND ACCESS
The customer must ensure that:
- Safe and adequate access is provided to the site for personnel, equipment, and materials
- Adequate parking and storage areas are available
- Utilities (water, electricity) are available for use during construction
- The site is cleared of personal belongings and furniture as agreed
- Any pets are secured away from the working area
- Vulnerable occupants (elderly, children) are informed of and protected from construction activities

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The company reserves the right to suspend works if site conditions are deemed unsafe or unsuitable, without liability for delay.

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18.0 VARIATIONS AND ADDITIONAL WORKS
Any variations or additional works requested by the customer must be agreed in writing before such works are carried out. The company will provide a written quotation for variation works, and these will be charged in addition to the original contract price. The customer acknowledges that variations may affect the project timeline and agrees to accept reasonable delays resulting from approved variations.

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19.0 COMPLAINTS PROCEDURE
In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing to the Head Office at:

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Cipriani Developments Ltd
Allia Future Business Centre Building 1
Kings Hedges Road
Cambridge
CB4 2HY

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at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days.

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20.0 NOTICE OF YOUR RIGHT TO CANCEL
The customer has the right to cancel this contract within fourteen calendar days starting on the day the notice of right to cancel is issued, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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Should you send your cancellation notice in writing via post or email, it is recommended you retain proof of postage by a certificate of posting, or recorded delivery slip. We advise that all notices of rights to cancel are sent via email.

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Notice of cancellation is deemed to be served as soon as it is posted/sent.

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WORK CARRIED OUT PRIOR TO THE EXPIRY OF THE CANCELLATION PERIOD:
By signing or approving a written estimate, you agree work will commence before the fourteen-day cancellation period expires, and should you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out, including labour at the applicable rate and materials already ordered or used.

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21.0 AVAILABILITY
While every effort is made to maintain scheduled appointments and project timelines, Cipriani Developments Ltd cannot guarantee specific completion dates due to the nature of construction work and potential unforeseen circumstances. The company will keep the customer informed of any significant delays and will make all reasonable efforts to complete works within agreed timeframes.

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22.0 DATA PROTECTION
The company will process personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Customer information will be used solely for the purposes of fulfilling the contract and will not be shared with third parties except as necessary for completion of the works (e.g., subcontractors, suppliers, building control). Customers have the right to request access to their personal data held by the company.

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23.0 ENTIRE AGREEMENT
These terms and conditions, together with any written quotation or contract, constitute the entire agreement between the customer and the company and supersede all prior agreements, understandings, representations and warranties, whether written or oral.

Nothing in these terms and conditions is intended to remove your rights regarding the quality of our work, or relating to faulty or non-described goods or services that are supplied as part of our service.

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Company Registration Number: 16763697
Registered Office: Allia Future Business Centre Building 1, Kings Hedges Road, Cambridge, CB4 2HY
 

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